Refund policy

ALQURESH TRADERS

Return and Refund Policy

At ALQURESH TRADERS, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Period

Customers may request a return or exchange within 7 days of delivery. All requests must meet the eligibility requirements outlined in this policy.

2. Return Eligibility

To qualify for a return or exchange, the product must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, tags, and accessories, where applicable.

  • Include proof of purchase or a valid order number.

  • Be reported within 7 days of delivery.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or a video showing the issue. After reviewing your request, we will offer an appropriate solution, such as a replacement, exchange, or refund, as applicable.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within 5–10 business days. The time it takes for the refund to reach you may depend on your payment provider or bank.

For Cash on Delivery (COD) orders, approved refunds may be issued through a mutually agreed payment method, such as a bank transfer or mobile wallet.

5. Exchange Policy

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss an appropriate alternative with you.

6. Return Shipping Charges

  • If a product is damaged, defective, or incorrect due to our error, ALQURESH TRADERS will cover the reasonable return shipping costs.

  • For other eligible returns, the customer may be responsible for return shipping charges.

7. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, personalization, or product-specific restrictions. However, these restrictions do not affect applicable consumer rights regarding defective, damaged, or incorrectly described products.

8. Order Cancellation

Customers may request order cancellation before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the return process may apply.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with the following information:

  • Your order number.

  • The reason for the return.

  • Photos or videos, if the product is damaged, defective, or incorrect.

Please wait for confirmation and return instructions before sending any product back.

10. Contact Information

Store Name: ALQURESH TRADERS
Email: abdulhadishopify111@gmail.com
Phone/WhatsApp: 03054078841

We appreciate your trust in ALQURESH TRADERS and are committed to resolving customer concerns fairly and professionally.

This policy does not limit any consumer rights available under applicable laws in Pakistan.